The Use of Chatbots in Accounting and Finance
September 4, 2023
Based on a Gartner survey conducted in 2022, 54% respondents were utilizing chatbots, VCA (Virtual Customer Assistants), or other conversational AI platforms for customer-facing purposes. The survey predicts that by 2027, approximately 25% of organizations will adopt chatbots as their primary customer service channel.
The utilization of chatbots is on the rise within the financial sector. They offer a range of advantages for accounting and financial software, encompassing the enhancement of customer service, amplification of operational efficiency, and elevation of user experience.
Distinguished companies like HDFC, ICICI, Tata Mutual Funds, etc. have implemented chatbot into their customer service and support operations.
Chatbots can benefit the Accounting and Finance sector in the following ways:
Chatbot implementation can usher in upgraded customer experience, streamlined operations, proper talent allocation and better productivity for Accounting and Finance sector. It has long graduated from its trial phase and now has become a must-have for every industry.